Refund & Returns Policy

Refunds and Returns Policy

Effective Date: January 8, 2025

Welcome to EYESARMOR.COM. At Ardi, we value your satisfaction with our products. This Refunds and Returns Policy explains our process for handling product returns, refunds, and exchanges. By purchasing from our website, you agree to the terms outlined in this policy.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The product must be unused and in the same condition as when you received it.
  • The product must be returned in its original packaging, including any accessories, manuals, and free gifts.
  • The return request must be initiated within 30 days of the delivery date.
  • Proof of purchase (such as an order confirmation email or receipt) must be provided.

Products not meeting these conditions may not qualify for a refund or exchange.

2. Non-Returnable Items

The following items are not eligible for returns:

  • Gift cards.
  • Customized or personalized products.
  • Products purchased on clearance or as part of a final sale.

3. Return Process

To initiate a return, please follow these steps:

  1. Contact Customer Support: Email us at [email protected] with your order details and reason for the return.
  2. Receive Return Authorization: Once your request is reviewed, we will provide a Return Authorization (RA) number and return instructions.
  3. Ship the Item: Pack the product securely, include the RA number, and ship it to:Ardi
    3220 Ridgewood,
    Montreal, QC, Canada.Please note that customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
  4. Confirmation of Return: Once we receive the item, we will inspect it and notify you of the approval or rejection of your refund.

4. Refunds

Approved refunds will be processed as follows:

  • Refunds will be issued to the original payment method used at checkout.
  • Refunds may take 5-10 business days to appear in your account, depending on your bank or payment provider.
  • In cases of partial refunds (e.g., for damaged packaging), we will notify you of the adjustment before processing.

5. Exchanges

We only replace items if they are defective or damaged. To request an exchange, please contact us at [email protected] within 30 days of delivery. Once the defective item is returned and inspected, a replacement will be shipped at no additional cost.

6. Return Shipping Costs

  • If the return is due to a defective or incorrect item, we will cover the return shipping costs.
  • For all other returns, customers are responsible for the cost of return shipping.
  • We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.

7. Damaged or Defective Products

If your product arrives damaged or defective, please contact us immediately at [email protected] with the following details:

  • A description of the issue.
  • Photographs or videos showing the defect or damage.
  • Your order number.

We will assess the situation and provide a solution, such as a replacement, repair, or refund, at no additional cost to you.

8. Refund Exceptions

Refunds may not be provided in the following scenarios:

  • Products returned after the 30-day return window.
  • Items damaged due to misuse, neglect, or unauthorized alterations.

9. Contact Us

If you have any questions about this policy or need assistance with a return or refund, please contact us:

Our customer support team is available Monday to Friday, 9:00 AM to 5:00 PM (EST).

Thank you for shopping with EYESARMOR.COM. We appreciate your trust in our products and are committed to ensuring your satisfaction.